Frequently Asked Questions

Frequently asked questions

How do I return an item?

You can return Items(s) you bought from our website within 30 days. - We only refund defective or damaged items that were not damaged during delivery. - Products must be returned within 30 days of receiving your order. - Products must be unworn and unwashed with all tags still attached. - We only offer refunds onto the original payment method used to make the order. - Exchanges are not part of our returns policy. - Orders placed separately cannot be returned as one. We will process your return as quickly as possible. After receipt of your returned Item(s), we will refund the purchase price including the original standard shipping costs for your delivery. Ozone Apparel will not refund the shipping costs if you only return a part of the original order. The time for processing your refund is two weeks (14 calendar days) upon receipt. Your refund will be processed based on how you placed your original order. Credit card: we will credit your account. Real-time bank transfer: the refund will be automatically added to your account.

How can I track my order?

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. If for some reason you do not receive this: First - check your spam emails. Second - email and we will get in touch with you ASAP.

How can I learn more about the environment and how we can help?

Our blog contains many articles on how we can help the environment in general ways and in the fashion industry. The 'Our Sustainability' and 'Our Mission' pages on the website provide great information and background to why we started Ozone, our ethos, our methods, and how the industry needs to change. If you would like to learn more and discover/support some fantastic organisations that provide great information on the climate crisis and are significant in the world's eco-activism, visit our 'Other Eco Organisations' page. Global warming, plastic pollution, and deforestation are only some of the planet's deadly problems. Let's make a change!